Return & Refund Policy

Last updated: October 28, 2026

Contact support@bemuvio.com before returning an item. Eligibility depends on the product, its condition, the timing of the request, applicable law, and the instructions we provide.

Requesting a return

Send your order number, checkout email, reason for the request, and photos when an item is damaged, incorrect, or incomplete. Do not send a package until return authorization and the return address have been provided.

Condition and exclusions

Eligible items generally must be unused, unworn, unwashed, with tags and original packaging where applicable. Perishable, personalized, hygiene-sensitive, hazardous, final-sale, gift-card, or other legally excluded items may not be returnable unless defective or required by law.

Costs and shipping

Responsibility for return shipping and the treatment of original shipping charges depend on the reason for return, applicable law, and the instructions issued for the request. Do not refuse delivery or send a return to an address shown on a parcel without authorization.

Inspection, refunds, and exchanges

After an authorized return is received, we inspect it and notify you of the outcome. Approved refunds are issued to the original payment method. Financial institutions control final posting times. Exchanges depend on availability; the fastest option may be an approved return followed by a new order.

Cancellation and delivery issues

Contact us promptly to request cancellation or an address change. We cannot guarantee changes after processing begins. For missing, damaged, or incorrect deliveries, provide the order number and supporting details so we can review the appropriate remedy.